Business Office

Insurance Plans

Frequently Asked Questions (FAQ)

Billing Information

Insurance Plans

Below is a partial list of our contracted insurance plans. We are usually in negotiation with new plans and this may not reflect all of our contracted plans. It is important to note that we take all plans with "out of network benefits". We also are happy to see self pay patients, workers compensation, or arranged IME's (Independent Medical Examinations) or liability cases.

ACCEPTED INSURANCES & REFERRALS NEEDED
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	Medicare & Medicare Supplements http://www.medicare.gov/
	Aetna - Prior Authorized Referral (check with your plan) http://www.aetna.com/index.htm
	Arizona Foundation for Medical Care (AFMC) http://www.azfmc.com/index.php
	ASBAIT http://www.azsba.org/asbait2.htm
	ASHIP http://www.aship.org/
	Beech Street http://www.beechstreet.com/
	Benesight https://www.benesight.com/home/homePageFlash.jsp
	Blue Cross Blue Shield - None Required http://www.bluecares.com/listing/index.html
	Cigna - Written Referral http://www.cigna.com/index.html
	CMDP - Written Referral http://www.azdes.gov/dcyf/cmdpe/
	First Health http://www.firsthealth.com/
	GEHA http://www.geha.com/
	Great West http://greatwest.com/index.htm
	Health Net - Written Referral https://www.healthnet.com/portal/member/home.do
	Indian Health Services - Prior Authorized Referral http://www.ihs.gov/
	LifeWise Health Plan https://www.lifewiseaz.com/lwaz/groups/public/documents/xcpproject/default.asp
	Mail Handlers http://www.firsthealth.com/smfh/login.do
	One Health Plan Principal Life http://www.principal.com/grouplh/medical.htm
	Private Healthcare Systems http://www.phcs.com/
	PacifiCare - Written Referral http://www.pacificare.com/commonPortal/
	Tricare Standard https://www.triwest.com/triwest/default.html
	United Health Care http://unitedhealthcare.com/
	University HealthCare Group - None Required http://www.universityphysicianshcg.com/index.html
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AHCCCS http://www.ahcccs.state.az.us/site/
	APIPA - Written Referral http://www.myapipa.com/
	Health Choice - Written Referral
	Indian Health Services - Prior Authorized Referral
	Mercy Care Plan - Written Referral http://www.mercycareplan.com/
	Pima Health Systems - Written Referral http://www.pimahealthsystem.org/
	University Family Care - Written Referral
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WORKER’S COMPENSATION
	SFC
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PPO plans and plans with out of network benefits are also welcome. Please call if you have any questions concerning insurance companies not included on this list.

 

Frequently Asked Questions (FAQ)

Will Catalina Ear Nose and Throat bill my insurance company?
We will bill your insurance company as long as we have the correct information. We also bill secondary, and tertiary insurances.

Why is this charge on my statement?
Please contact our billing specialist with the account number, name of the patient, and the charge in question. If she is not available, she will return your call on the following business day.

When is payment due?
Payment is due immediately. Once 30 days have elapsed from the first statement, notices on delinquent accounts will be mailed.
Why am I receiving another statement when I have already paid my account?
There are two reasons that this may happen. The first is that we mailed your statement before we received your payment. Please call our office to confirm that your payment was received. The second is that we have received a payment from your insurance on a different service and we are billing you for the remaining fees.

Does Catalina Ear Nose and Throat offer payment arrangements?
We offer payment arrangements through our financial lender, Care Credit. Please fill out an online application on their site.

Billing

Payment is due at the time of service. We at Catalina Ear Nose and Throat strive to be sensitive to the financial concerns of our customers. If you are uninsured or under-insured and need care, contact our billing specialists about our payment options before you obtain treatment. These options may allow you to establish a workable financial arrangement before receiving care as well as keeping your account in good standing.

PATIENT PAYMENT POLICY

Patient Payment Policy - English
Patient Payment Policy - Espanol

Please read and understand the terms of your health insurance plan. Your health insurance contract should explain in detail all included benefits and patient responsibilities. Your contract should include the following:

The maximum lifetime benefits you should receive.
The deductibles for in and out of network services.
The standard deductibles, co-pays, and coinsurance that you will need to pay.
Excluded services or coverage limits.
Special requirements such as prior authorizations.
 

Payment Options

As a service to our patients, we are pleased to offer the CareCredit card, North America’s leading patient payment plan. CareCredit has several payment plans to meet every financing need, including no interest* and low interest* options, each with low monthly payments and no upfront costs. It's easy to apply and you'll receive an online decision in seconds.

Apply Now or see our staff for more details.

 * terms and conditions